Order Processing

  • Please allow 24–48 hours for order processing, depending on product availability and payment verification.

  • Once an order has been placed, it cannot be cancelled. Please confirm that all details are correct before completing checkout.

  • You will receive an automatic confirmation message via WhatsApp and email after placing your order. If you don’t see the confirmation within a few minutes, please check your spam folder or WhatsApp messages.

  • All orders are reviewed by our security team and may be cancelled by Lumea Threads at any time.

  • Once processed by our fulfillment team, you will receive a shipping confirmation email with tracking details.

  • Orders may experience slight delays during special releases, major holidays, or sale periods.


Shipping Methods

Domestic Shipping (India):

  • We offer complimentary standard delivery(3–7 days) within India.

International Shipping:

  • Lumea Threads ships worldwide. Duties and fees depend on your shipping location.

  • For questions about international shipping, please contact us on WhatsApp at +91 88991 93294.

  • International orders are shipped via DHL Express Air / Bluedart Air / Delhivery Air.

  • Shipping times are estimates and do not include the 24-hour order processing window.

  • Please contact your local customs office for additional duty and fee information, or proceed to checkout to view estimated costs.


Customer Service Hours

  • Monday to Friday: 11:00 AM – 6:00 PM IST

  • WhatsApp: +91 88991 93294


Lost Packages

  • Once proof of delivery is attached to a tracking number, Lumea Threads is not responsible for lost, stolen, or damaged items. Liability lies with the courier.

  • For further assistance, contact us on WhatsApp at +91 88991 93294.


Final Sale Items

  • During sale or promotional periods, all sales are final.

  • Lumea Threads reserves the right to extend, modify, or end markdowns at any time without notice.

  • No price adjustments will be made on past purchases if the price of an item is reduced after you placed your order.