Shipping policy
Order Processing
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Please allow 24–48 hours for order processing, depending on product availability and payment verification.
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Once an order has been placed, it cannot be cancelled. Please confirm that all details are correct before completing checkout.
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You will receive an automatic confirmation message via WhatsApp and email after placing your order. If you don’t see the confirmation within a few minutes, please check your spam folder or WhatsApp messages.
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All orders are reviewed by our security team and may be cancelled by Lumea Threads at any time.
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Once processed by our fulfillment team, you will receive a shipping confirmation email with tracking details.
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Orders may experience slight delays during special releases, major holidays, or sale periods.
Shipping Methods
Domestic Shipping (India):
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We offer complimentary standard delivery(3–7 days) within India.
International Shipping:
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Lumea Threads ships worldwide. Duties and fees depend on your shipping location.
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For questions about international shipping, please contact us on WhatsApp at +91 88991 93294.
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International orders are shipped via DHL Express Air / Bluedart Air / Delhivery Air.
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Shipping times are estimates and do not include the 24-hour order processing window.
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Please contact your local customs office for additional duty and fee information, or proceed to checkout to view estimated costs.
Customer Service Hours
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Monday to Friday: 11:00 AM – 6:00 PM IST
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WhatsApp: +91 88991 93294
Lost Packages
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Once proof of delivery is attached to a tracking number, Lumea Threads is not responsible for lost, stolen, or damaged items. Liability lies with the courier.
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For further assistance, contact us on WhatsApp at +91 88991 93294.
Final Sale Items
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During sale or promotional periods, all sales are final.
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Lumea Threads reserves the right to extend, modify, or end markdowns at any time without notice.
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No price adjustments will be made on past purchases if the price of an item is reduced after you placed your order.