PRIVACY

Privacy Policy

This Privacy Policy describes how Lumea Threads (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lumeathreads.in (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to:

  • communicate with you

  • provide the Services

  • comply with applicable legal obligations

  • enforce applicable terms of service

  • protect the Services, our rights, and the rights of our users or others

What Personal Information We Collect

Information you provide directly

  • Basic contact details (name, address, phone number, email)

  • Order details (billing/shipping address, payment confirmation, etc.)

  • Account details (username, password, security questions)

  • Shopping activity (wishlist, cart, items viewed)

  • Customer support information (messages you send us)

Information we collect automatically
We collect certain information through cookies and similar technologies, such as your IP address, device and browser type, and interaction data.

Information from third parties
We may receive information from vendors, payment processors, or service providers like Shopify, who help us process payments, support our website, and manage advertising.

How We Use Your Information

  • Providing products and services: processing payments, fulfilling orders, managing accounts, handling returns/exchanges, and shipping.

  • Marketing and advertising: sending promotional messages and tailoring ads.

  • Security and fraud prevention: detecting, investigating, and addressing suspicious or fraudulent activity.

  • Customer support: responding to your queries and improving our services.

Cookies

Like most websites, Lumea Threads uses cookies to power, improve, and analyze site performance, as well as to personalize your shopping experience. You can disable cookies in your browser, but some site features may not function properly.

How We Disclose Personal Information

We may share your information with:

  • Vendors and service providers (payment processors, fulfillment partners, analytics providers, etc.)

  • Business and marketing partners (e.g., Shopify for personalized advertising)

  • Affiliates within our corporate group

  • Third parties when required by law or during a business transaction (e.g., merger, acquisition)

We do not disclose sensitive personal information for inferring characteristics.

User-Generated Content

If you post reviews or other content publicly through our Services, it may be accessible by anyone. We are not responsible for how others use this information.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their policies before sharing your information.

Children’s Data

Lumea Threads does not knowingly collect personal information from children. If you believe a child has shared personal data with us, please contact us so we can delete it.

Security and Retention

We use security measures to protect your data, but no system is completely secure. We retain your information only as long as needed for business, legal, or contractual purposes.

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Accessing the information we hold about you

  • Requesting correction or deletion of your data

  • Opting out of data sales, sharing, or targeted advertising

  • Withdrawing consent where applicable

  • Managing your communication preferences

You can exercise these rights through our Site or by contacting us directly.

International Users

Your information may be transferred and processed outside your country, including in the United States. We use recognized transfer mechanisms like Standard Contractual Clauses for EU/UK data.

Complaints

If you have concerns about how your data is handled, please contact us. You may also have the right to escalate the issue with your local data protection authority.

Contact

If you have any questions about our privacy practices or this policy, or if you want to exercise your rights, please reach us on WhatsApp: +91 88991 93294